privacy policy

At Events by Charlotte, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us, whether through our website, email, social media, or in person.

1. Information We Collect

We may collect the following types of information:

  • Personal details such as your name, email address, phone number, and event details when you make an inquiry or booking.

  • Payment details when processing event-related transactions (handled securely through third-party providers).

  • Website usage data such as IP address, browser type, and pages visited (to improve our site and services).

2. How We Use Your Information

We use your information to:

  • Respond to your inquiries and provide event services.

  • Manage bookings, payments, and contracts.

  • Communicate updates, offers, or promotions (if you’ve opted in).

  • Improve our website, services, and customer experience.

  • Comply with legal and regulatory obligations.

3. Sharing of Information

We do not sell or rent your personal information. We may share your data with trusted third parties only when necessary, such as:

  • Service providers (e.g., payment processors, venues, suppliers).

  • Legal or regulatory authorities if required by law.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.

5. Cookies & Tracking

Our website may use cookies or similar technologies to enhance your browsing experience. You can adjust your browser settings to refuse cookies, though some features of the site may not function properly.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections or updates to your data.

  • Withdraw consent for marketing communications at any time.

  • Request deletion of your personal information, subject to legal obligations.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the updated date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us