Welcome to Events by Charlotte. By accessing our website or engaging our services, you agree to be bound by the following Terms & Conditions. Please read them carefully before making a booking or using our site.
These Terms & Conditions apply to all services provided by Events by Charlotte, including weddings, corporate events, activations, styling, and related offerings.
A booking is only confirmed once a signed agreement and deposit have been received.
Deposits are non-refundable unless otherwise agreed in writing.
Full payment must be made by the agreed date specified in your invoice or contract.
Late payments may result in additional fees or cancellation of services.
Client cancellations must be made in writing.
Deposits are non-refundable.
Refunds for other payments may be considered at our discretion, depending on notice period and expenses already incurred.
Events by Charlotte reserves the right to cancel services due to unforeseen circumstances. In such cases, we will provide a refund of payments made, excluding non-recoverable costs.
You are responsible for providing accurate event details and ensuring all required permissions, licenses, or approvals are obtained.
You agree to treat our staff, suppliers, and partners with respect and professionalism.
You must inform us of any special requirements (dietary, accessibility, etc.) well in advance.
We may recommend or engage third-party suppliers on your behalf (e.g., florists, venues, caterers).
Events by Charlotte is not liable for the performance, services, or products of third-party suppliers.
While we take every care to ensure the success of your event, Events by Charlotte is not liable for any loss, damage, injury, or expenses arising from unforeseen circumstances, including but not limited to accidents, venue issues, or supplier failures.
Our liability is limited to the value of the services you have booked with us.
All content on our website (text, images, branding, design) is the property of Events by Charlotte and may not be copied or reproduced without permission.
Any photos or media taken at events may be used by Events by Charlotte for promotional purposes unless otherwise agreed in writing.
Your personal information is handled in accordance with our [Privacy Policy].
We may update these Terms & Conditions from time to time. Any changes will be effective once posted on our website.
These Terms & Conditions are governed by the laws of Australia. Any disputes will be handled in the courts of Australia.
For any questions regarding these Terms & Conditions, please contact us.